Frequently Asked Questions:
What are your production lead times?
3-7 days for straps, 2-3 weeks for custom bags. See SHOP POLICIES
When can I expect my order?
Where is my order? Tracking stopped?
When will Roll Packs and Backpacks be back in stock?
Sorry, no timeline. We have paused larger bag production while we focus on camera straps?
If you haven’t heard from us, we have received your order and it’s in the queue! We are a small shop and everything is made to order:
Production lead times: Shipping: You will receive an email when your order ships with tracking info. Shipping is via USPS First-Class Package Service. Typically 3-5 days within the US, but with the ongoing pandemic, the USPS has been experiencing delays.
Yes, we do ship internationally, but we are not responsible for packages once they leave the United States. Shipping is via USPS First Class Package, typically 2-3 weeks* + customs processing time for international orders. Local carriers are responsible for updating tracking once the package leaves the United States and the availability of tracking varies by the destination country. It is not uncommon for tracking to show our regional processing facility (in Illinois) until it clears customs in the destination country.
Payment-
You can pay with Credit Card or PayPal. May be open to trades if you are a small brand or maker!
Shipping-
You will receive an email when your order ships with tracking info. Shipping is via USPS First-Class Package Service. Typically 3-5 days within the US, but with the ongoing pandemic, the USPS has been experiencing delays.
Yes, we do ship internationally, but we are not responsible for packages once they leave the United States. Shipping is via USPS First Class Package, typically 2-3 weeks* + customs processing time for international orders. Local carriers are responsible for updating tracking once the package leaves the United States and the availability of tracking varies by the destination country. It is not uncommon for tracking to show our regional processing facility (in Illinois) until it clears customs in the destination country.
*Due to COVID-19, the USPS is currently experiencing extreme delays for some International orders. International customers please be aware and very patient as it could take up to 3 months. (Domestic shipping within the US has not been significantly impacted.)
Local pickup is encouraged and saves you shipping! If you live in the Twin Cities and would like to pick up your order in Minneapolis, shoot us a message!
International Customs Fees and Import Taxes-
Buyers are responsible for any customs/import taxes, duties, or fees that may apply to importing items from the US to the destination country. In some countries, your package may be held in customs until fees are paid. Please be aware of your responsibility as an importer. We are not responsible for delays due to customs. In extreme cases, it can take up to 90 days to clear customs. If your package is late, please check with your local post/ customs office.
Returns-
If you are unhappy with your order or the product does not meet your expectations, we gladly take returns. You must ship the item back to us within the first two weeks of receiving it. Item must be returned in new, unused condition. The buyer is responsible for return shipping. Contact us so we can expect it in the mail.
If it was an error on our part it will be corrected at no cost to you!
Liability-
You are responsible for your personal safety, the safety of your property, and using our products in a safe manner. Use split rings in conjunction with camera quick releases to prevent cords from fraying, check the condition of the quick connector loops regularly. Secure all loose straps and cords on bike bags so they do not get tangled in wheels, gears, or other moving parts. We are not responsible for personal injury or damaged equipment in the case of a product failure. We are not responsible for lost or stolen merchandise.